Moshtar Book Terms of Service

These terms apply to every business that creates an account for Moshtar Book or uses it. By signing up, you accept them on behalf of your business.

Effective date: 10 November 2026 · Nederlandse versie · Version française

1. Who we are and definitions

Moshtar Book is offered by:

• Moshtar, "we" or "us": the company above.
• The service: Moshtar Book, the online platform with a booking website and a back office to manage bookings, availability, planning, customers, documents, emails and connected services.
• Provider or "you": the business that creates an account and uses the service to let its customers book its offering.
• User: a person to whom the provider gives access to its back office.
• Customer: a person or business that books with the provider through the service.

2. For businesses only

The service is meant for businesses and organisations, not for consumers. Whoever accepts these terms confirms that they are authorised to bind the business. These terms take precedence over any general terms of the provider.

3. Your account

• Give correct and complete details when signing up and keep them up to date.
• Every user logs in with a personal account and two-factor authentication. Keep passwords, authenticator apps and recovery codes secret, and let us know right away if you suspect misuse.
• You are responsible for everything that happens under your account and for the users you invite.
• Your Moshtar address (yourbusiness.moshtar.com) may not infringe the rights of others or be misleading. We may refuse or change an address that does.

4. The service

We provide the service as it is offered at that moment and keep improving it. We may add, change or remove features. If we remove a feature that you rely on, we will let you know in advance where reasonably possible. Features marked as new, beta or early access are offered as they are and may still change or stop.

5. Prices and payment

• As long as we do not charge for the service, using it is free.
• When we introduce paid plans, we will announce them at least 30 days in advance. You then decide whether you continue on a paid plan; if you do not, you can stop and export your data.
• For paid plans, the prices on moshtar.com at the time of ordering apply. Prices are exclusive of VAT and are billed in advance per month or per year.
• If an invoice remains unpaid after a reminder, we may suspend the service until it is paid.

6. You and your customers

• You alone contract with your customers. Moshtar is not a party to the bookings, rental agreements or services between you and your customers, and is not responsible for their performance.
• You decide on your offering, prices, terms and conditions, rental agreement, deposits and cancellation rules, and you are responsible for complying with the law that applies to them, such as consumer protection law, tax law and safety rules.
• The standard texts we provide (for example for the privacy statement, terms and conditions, rental agreement and emails) are a starting point. Check and adapt them to your situation; we do not guarantee that they are complete or legally sufficient for your business.
• When your customers pay online, they pay you directly through your own account with a payment provider. Moshtar never receives or holds that money.

7. Third-party services

Some features work with services of third parties that you connect with your own account: Google Ads, Mollie or Stripe, an Anthropic API key or your own mail server. For those services:

• Their own terms apply between you and them, and you pay them directly. That includes your advertising budget at Google and the costs of your AI key.
• You are responsible for the content of your ads, your budget and your settings, also when you start from texts suggested by Moshtar Book or by AI. Check them before you publish.
• We are not responsible for the availability, decisions or costs of those services, such as an ad Google rejects or a payment a payment provider holds.
• You can disconnect a service at any time. How we handle data from Google is described in our Privacy Policy.

8. Acceptable use

You may not use the service to:

• offer anything illegal or publish content that is unlawful, misleading, discriminatory or infringes the rights of others;
• send spam or messages to people who did not agree to receive them;
• disrupt, overload or test the security of the service without our written permission, or access data of other providers;
• copy, resell or decompile the service, except where the law expressly allows it.

9. Your content

Your texts, photos, logos and data remain yours. You give us the right to store, process, translate and show them to the extent needed to provide the service, for example on your booking website and in your emails and documents. You confirm that you have the rights to everything you upload.

10. Our intellectual property

The software, design, standard texts and brand Moshtar remain our property. For the duration of these terms, you receive a non-exclusive, non-transferable right to use the service for your own business.

11. Data processing terms

For the personal data of your customers and users that we process for you, you are the controller and we are the processor within the meaning of the General Data Protection Regulation (GDPR). This section is the data processing agreement under article 28 GDPR.

• Subject and duration: providing the service, for as long as your account exists and until the data has been deleted.
• Data and data subjects: contact details, addresses, company and VAT details, bookings, payments, messages, delivery photos and other data that you or your customers enter, of your customers, users and contact persons.
• Instructions: we only process the data on your documented instructions, which consist of these terms and the settings you choose in the service, unless the law requires otherwise. We inform you if we believe an instruction breaks the law.
• Confidentiality: everyone who has access to the data on our side is bound to confidentiality.
• Security: we take appropriate technical and organisational measures, as described in our Privacy Policy.
• Sub-processors: you give us general permission to use sub-processors. The current list is in our Privacy Policy. We impose the same obligations on them and inform you in advance of any new sub-processor, so you can object for well-founded reasons; if we cannot resolve the objection, you can end the agreement.
• Assistance: we help you, within reason, to answer requests from data subjects and to comply with your obligations on security, data breaches and data protection impact assessments.
• Data breaches: we inform you without undue delay, and where possible within 48 hours, after we become aware of a breach affecting your data, with the information you need to report it.
• End: export the data you want to keep before your account ends. After the end we delete it, also from backups within 90 days, unless the law requires us to keep it.
• Audits: we make available the information needed to demonstrate compliance with this section, and allow audits by an independent auditor bound to confidentiality, at your expense and with reasonable notice.
• Transfers: we only transfer data outside the European Economic Area with appropriate safeguards under the GDPR.

12. Availability and support

We do our best to keep the service available and secure and make regular backups, but we cannot guarantee that it will always work without interruption or errors. We try to plan maintenance at quiet times. Unless agreed otherwise in writing, there is no guaranteed service level. You can reach us for support at info@moshtar.com.

13. Liability

• We are only liable for direct damage caused by our own fault. We are not liable for indirect damage, such as lost profit, lost bookings, lost data that you could have exported, damage to reputation, claims by your customers, or costs of third-party services such as advertising spend.
• Our total liability per year is limited to the amount you paid us for the service in the 12 months before the event, with a minimum of €500.
• These limits do not apply to fraud, intentional misconduct or other cases where the law does not allow liability to be limited.

14. Indemnity

You indemnify us against claims of third parties, including your customers and authorities, that result from your offering, your content, your ads, your agreements with your customers or your breach of these terms or of the law.

15. Duration, suspension and termination

• These terms apply for an indefinite period from your sign-up.
• You can stop at any time. A paid plan then ends at the end of the current billing period, without refund.
• We can end the agreement with 30 days' notice by email.
• We can suspend or block your account immediately, or end the agreement, in case of a serious breach of these terms, misuse, a security risk or non-payment.
• After the end, your booking website goes offline and we delete your data as described in section 11.

16. Changes to these terms

We may change these terms. We will announce important changes at least 30 days in advance in the back office or by email. If you continue to use the service after the effective date, you accept the new terms. If you do not agree, you can stop before that date.

17. Other provisions

• If a provision of these terms is invalid, the others remain in force and the invalid provision is replaced by a valid one that comes as close as possible.
• Not enforcing a right does not mean waiving it.
• You may not transfer this agreement without our consent. We may transfer it to a company that continues the service.
• We communicate with you by email or in the back office.
• In case of differences between language versions, the Dutch version prevails.

18. Applicable law and disputes

These terms are governed by Belgian law. We will first try to resolve a dispute amicably. If that fails, the courts of the judicial district of our registered office have exclusive jurisdiction.